MindWorks appreciates your visit to our website and for your interest in our company and services. We value the importance of protecting your privacy and personal data and therefore take the privacy of our website users, customers and suppliers very seriously. This policy provides information about our data protection, privacy and cookie handling.
How we collect and use information
We use our best efforts to protect the privacy of our customers, suppliers and visitors to our website. We shall not ask you to supply any personal data as a condition of your use of our website. Where you have provided personal data, when contacting us or working with us, we only gather personal information such as first and last names, addresses and email addresses, when voluntarily submitted by you. These details are stored securely on our Management Information System (Synergist).
Any information we collect is to help us:
- Provide you with the best service possible
- Fulfil your order
- Set permissions for use of our Management Information System
- Manage your registration preferences
- Send you renewal notifications and/or service notifications
- Ensure, as far as is practical, that our websites and applications are compatible with the browsers and operating systems used by most of our visitors
- Enhance or improve user experience, our site, or MindWorks services
- Conduct customer satisfaction surveys
And, if you allow us to, we may also send you:
- Our newsletter and other marketing information relating to our business which we think may be of interest to you
- Tell you about other promotional activities
- Invite you to provide feedback on the work we have carried out for you
We may use tools such as Campaign Monitor to track whether you open the emails we send you and which links you are clicking on to improve our future communications.
How we keep your information secure
MindWorks ensures that all personal information supplied is held securely, in accordance with GDPR 2018.
Our Management Information System (Synergist)MindWorks uses a Management Information System (Synergist). This allows access, only by our employees, to client and job-related data. The server is not directly exposed to the internet although staff can use a web portal to access it. User access is controlled by username and password.
Our websiteAll the information you give us is protected by a secure server. SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.
Whilst we do our best to ensure security, data transmission over the internet is inherently insecure, we cannot therefore guarantee the security of data sent over the internet.
Individuals under 16
MindWorks does not intentionally or knowingly process personal information from individuals under the age of 16. If you are aged 16 or under, please obtain your parent/guardian's permission beforehand. Users without this consent are not allowed to provide us with personal information. We will make every effort to delete any details of such users where a parent or guardian has informed us that these details or applicable data as defined by law have been collected.
If you have given us your email for purposes of communication or promotion, we will use your data to contact you and send promotional emails. You may revoke your consent to being contacted by email for promotional purposes at any time, by clicking on an unsubscribe link or replying directly stating your wish to unsubscribe.
Your right to stop information being sent to you is separate from and does not affect your rights under applicable UK privacy and communications legislation.
Under the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, you have a number of rights with regards to your personal information:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights in relation to automated decision making and profiling
If you have provided consent for processing your personal information you have the right (in certain circumstances) to withdraw that consent at any time.
You can read more about your rights on the Information Commissioner's Office website ico.org.uk
How long we keep your information
MindWorks will retain personal information for no longer than is necessary for the purpose it was obtained for to reduce the risk of it becoming inaccurate, out of date or irrelevant. We will securely delete any information that is no longer required.
The MindWorks Marketing Company Ltd is the data controller for any information you provide unless otherwise stated. We are registered with the Information Commissioner's Office registration number Z2467766.
Complaints or queries
MindWorks endeavours to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
If you want to make a complaint about the way we have processed your personal information, you can contact us (see Contact details below).
If you are not satisfied with our response or believe we have not complied with the requirements of GDPR or the Data Protection Act, with regards to your personal information, you have the right to lodge a complaint to the Information Commissioner's Office ico.org.uk
Please let us know if the personal information we hold about you needs to be corrected or updated.
Ultimate responsibility for the handling of personal information at MindWorks rests with Michelle Leggatt, Managing Director. Sarah Lafosse, Operations Director and Bryony Cresswell, Operations and Print Supervisor are responsible are responsible on a day-to-day basis. Their contact details are as follows:
Michelle Leggatt, Managing Director
Sarah Lafosse, Operations Director
Bryony Cresswell, Operations and Print Supervisor
Or you can write to us at:
MindWorks Marketing, 9/10 The Old Flour Mill, Emsworth, Hampshire PO10 7BT